Thanks for the Kind Words
Dear Jim,
Jim, I am writing this letter to advise you that we have purchased a new 2012 Ford Focus, and as such we will be seeing you less often. But, mostly I am writing because I wish to express my gratitude to you for the great service we have received from you, Mike and J.C.
We have supported your business for many years because of the following values.
Honesty. Your advice has always been true, honest and reliable. You always gave us the advice that was best for us.
Quality workmanship. Mike and J.C. have always been able to quickly and accurately diagnose a problem. Equally so, the repairs have been of the highest standard.
Courtesy at all times by all people. We know that at times you have to tolerate a bunch of impatient clients who want everything and want it now. With the greatest diplomacy and courtesy you have always been able to satisfy our mental deficiencies as well as our mechanical ones.
Extra Effort. You have gone out of your way to help us even when we arrived after hours. You could easily have said, “Sorry we’re closed”, but you didn’t. You took the time, and with that extra effort you were able to help us.
Car loaner. A very much appreciated benefit.
Commitment. You tell us what needs to be done, and then you do it. You tell us when it will be done and it is done on time. You tell us what it will cost and that is what it costs.
Jim, we highly recommend Jim Dickinson Autotech to our family and friends.
Thanks for everything and we will see you soon.
~ Richard and Jane Jamieson
“My overall feeling about Jim Dickinson Auto Tech is a very favourable one including: honesty; integrity; comitted to clear communication and relationship building with customers; technical expertise and service excellence; fair dealings and friendly staff. While on a trip recently I ran over a roofing nail which became embedded in one of my tires. I was in a hurry to get to Oakville that day and so I sprayed a can of “Fill and Seal” into the tire as a temporary repair. When I returned to Ottawa Jim’s friendly mechanic, scraped out the gunk from my tire without complaint (which looked to me like an awful job to do) and cheerfully made a permanent repair. I was very impressed with his good attitude! I appreciate the expert advice I am given regarding the upcoming service I will require to keep my vehicle running smoothly. This helps me prepare for service and guides me into a safe & reasonable schedule for this to be carried out. Also the “Car Care Club” provides me with excellent value for my service dollar and ensures that my vehicle is seen & serviced regularly. This, no doubt, provides me with safer and trouble-free motoring” ~Peter Converse
“A smile-the universal language. This is what Jim Dickinson Auto Tech delivers. You will soon discover upon arrival at JD’s that you are surrounded by an atmosphere of friendship and warmth. Greetings come in the form of a firm handshake and a booming “How can I help you?” Jim is genuinely interested in your problem and finding a solution to it. To sum up my overall feeling about this company-one does not feel like a stranger, laden with embarrassing car queries…Jim tells it like it is…. Jim’s Car Care Club Membership and his Newsletter are two benefits that quickly come to mind. The membership in my opinion, is a valuable offer and savings. The Newsletter is informative and fun and I enjoy reading it every month.. I honesty believe I am receiving excellent value for my hard earned dollars.” ~ Judy Irwin
“Jim takes the time to diagnose the problems and explain in detail the steps required to resolve same. Jim listened to my explanation and the previous repairs were considered without hesitation to my relief. Air condition problems for an RV- the leak was hard to pinpoint and Jim worked til past 9:00 p.m. to discover the cause. Considering the time spent on the repair, I was pleasantly surprised at the amount the repair cost.” ~ Clare Morris
“I am a chiropractor and I depend on my car, especially for emergency calls and house calls I joined the Car Care Club . I have had my car in three times and my wife had her brakes done under this plan. Jim checked her car over because she was going alone a a long trip to the U.S. I had real peace of mind because I knew the work would be well done. Jim does good work, and at reasonable prices through the Car Care Club.” ~John Hall
“I believe the owner has a passion for his business. He wants to do a good job so his customers always come back. I like the fact that when you can’t fix a problem that you can recommend a solution to a problem. ie. You did recommend going to my dealership for fixing my sensor. You support your customers by supporting them with business because you know that one good turn deserves another.” ~Dave Belliveau, Owner of Belliveau Quality Frozen Foods
“Knowledgeable, honest proprietor; Very professional businessman. Jim is friendly and cordial. One feels at ease with him - no pressure tactics applied. Jim does not guess about complicated repairs. He knows the job and accomplishes all tasks with confidence and skilled determination. I rely on Jim and his staff to keep my 18 year old Pontiac 6000 running smoothly, and to this date has not let me down.” ~ Andy Reaume
“Thank you for a super and friendly service during our short stay in Ottawa. Our 2001 Toyota Corolla has never been in better shape. Also a big thanks to Mike (a fellow Oshawa/Whitby resident) for clearing up the “rattling” problem caused by a missing bolt. We’re on our way to another Toyota in Denmark, and hopefully we can find as good a service over there.” ~ Bo and Anne Keller
“Everyone is helpful and very knowledgeable about cars. Whenever I speak to Jim or Rob I get the distinct feeling that they actually know what they are talking about. In other words I talk to experts which is what I want! On top of that you care about my car!” ~ Jacques Waisvisz
“Very-very-Good Prompt-Service-Friendly Benefits: The explanation of the problem so one could certainly understand fully- Also done on time.” ~ Lillian Lecompte
“Like trusting a reliable “Doctor” (my feeling) is a feeling a complete relief knowing I can call anytime or stop in anytime regardless of having an appointment or not. Be it a small problem or large, Jim will always be there to diagnose the problem and make arrangements to fix it. After several calls to car parts dealers including car junkyards for parts for my 1988 Dodge Colt rusted out back bumper, Jim learned that some parts are just not available. I was assured by Jim “not to worry” much to my amazement Jim claimed he would have the no longer available parts made. With some new parts and others made my back bumper is better than ever. Benefits- Having the garage close to where I live. If I require a drive both ways to and from, it is available to me. Jim and his staff are always very courteous and concerned about your car problems. No matter what car troubles you have they are assessed and fixed as promptly as possible. ~ Muriel Blyth
“Very Professional-Jim Dickinson takes the time to cover all aspects of vehicle repair.- Son visiting from U.S.A. needed some maintenance on Van.. During routine Maintenance serious problems were found on Front End of 98 Van. The problems could have caused a serious accident. The resultant repair by Jim I feel saved a potential disaster. Benefits.
- superb diagnostic and vehicle investigative skills
- Once a problem is located and fixed, it stays Fixed.
- being able to discuss situation with owner & mechanic.”
~ Bill Douglas
“I just wanted to thank you for the advice you gave me after our first big dump of snow in December. I called you because the wheels on my 2001 Volkswagen Beetle felt like they were going to fall off when I drove above 60km/hr. You asked me if I had driven through any snow banks which as it turned out, I had. You then suggested that I take the car through a carwash because you suspected that ice had built up on my wheels. Well, lo and behold it worked! This is just a further testament to your expertise as a mechanic and your ethics as a businessman.”
~Cavell Townley
